Shipping policy

🚚 Shipping Policy – Royale Souq

At Royale Souq, we’re committed to delivering your favorite products quickly, safely, and reliably across the UAE. We want your shopping experience to be seamless from checkout to delivery.

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📦 Shipping Coverage

We currently deliver across all Emirates within the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain.
(International shipping is not available at the moment.)

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⏱️ Processing & Delivery Time

• All orders are processed within 1–2 business days after confirmation.

• Delivery usually takes 2–5 business days, depending on your location and order size.

• You will receive a confirmation message once your order is dispatched.

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💸 Cash on Delivery (COD)

We offer Free & Fast Cash on Delivery (COD) across the UAE — pay easily when your order arrives at your doorstep.

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🚚 Shipping Charges

• Shipping is completely FREE on all orders — no minimum spend required.

• There are no hidden fees or additional delivery costs.

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🔄 Order Tracking

Once your order is shipped, you’ll receive a tracking number or message so you can easily check your delivery status.

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📦 Failed Deliveries

If a delivery attempt fails due to an incorrect address or unavailability, our team will contact you to arrange a re-delivery at your convenience.

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🛍️ Returns & Replacements

We offer free returns within 7 days of receiving your order. If your item arrives damaged or not as described, we’ll arrange a quick exchange or full refund.
(For full details, please visit our Return & Refund Policy page.)

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💬 Need Help?

If you have any questions about your delivery, please contact our support team:
📧 Email: royalesouq.store@gmail.com
📞 Phone/WhatsApp: +92 317 96 11 337
We’re here to help you 7 days a week!